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Principles of High Performance
- Traditional vs. HP Paradigms
- Characteristics of HP
- Building Trust
- HP Performance Tools and Plans
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High Performance Leadership Program
- Principles of Leadership
- Practices of Empowering Leaders
- The Five Leadership Roles
- Leadership Practices: A Self-Assessment
- Personal Productivity
- Fundamentals of HP Teams
- Performance Expectations
- Empowering Others For Success
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Skills for HP Teamwork Program
- Basic Communication
- Living and Receiving Feedback
- Group Dynamics
- Team Decision Making
- Team Problem Solving
- Conflict Resolution
- Time Management
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The Trust Factor Program
- The Trust Imperative
- Collusion
- A Change of Heart
- Face to Face Communication
- Interpersonal Dialogue: Core Principles
- Interpersonal Dialogue: The Steps
- Harnessing Harmful Behavior
- Strengthening Our Relationships
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Developing HP Teams Program
- Fundamentals of HP Teams
- The Team Charter
- Effective Meetings
- Customer Focus
- Managing the Process
- Team Member Roles & Responsibilities
- Setting Goals and Keeping Score
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Assessing Your Organization For High Performance Program
- The Transformation Model
- Current Results
- Business Environment
- Current Strategy
- Core Process
- Structure
- Systems
- Culture
- Opportunities and Plans
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Effective Supervisory Skills
- The Effective Supervisor
- Legal Considerations for New Supervisors
- Leadership and Vision
- Motivating Others
- Enhancing Your Supervisory Skills
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People Leadership Programs
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Career Builder Elite
- Building Trust
- Creating Teams
- Face To Face
- Effective Meetings
- Emotional Excellence
- Taking Responsibility
- Conflict Resolution
- Empowering Employees
- Setting Performance Expectations
- Time Management
- Team Decisions
- Winning Relationships
Click Here for Audio Intro (mp3)
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Core Skills Program
- Goal Setting and Planning
- Leveraging Time
- Communication
- Negotiation
- Teamwork
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Principles of Partnership Selling Program
- Partnering
- Value Profiling
- Developing Benefits
- Presenting Solutions
- Handling Objections
- Closing
- Putting It All Together
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Positive Impact Program
- Attitude
- Personal Accountability
- Balance
- Change
- Productivity
- Communication
- Leadership Opportunities
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Self-Mastery Program
- The Integrity Model
- Conquer Your Key Moments
- Embrace Reality
- Exercise Responsibility
- Clarify Your Vision
- Define Your Purpose
- Act with Integrity
- Value Who You Are
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Developing a HP Strategy Program
- Overview of Strategy
- Analyzing the Business Environment
- Forecasting the Future
- Creating Core Ideology
- Defining Your Strategic Direction
- Defining Your Competitive Advantage
- Setting Goals
- Creating a Master Plan
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Customer Service Program
- Customer Service: A Strategic Advantage
- Defining a Vision of Customer Service
- Discovering Customer Expectations
- Recognizing Customer Experience
- Enhancing Customer Service Skills
- Customer Service: Coaching Customer Service
- Understanding Customer Service Coaching
- Developing Customer Service Coaching Techniques
- Coaching Customer Service
- Enhancing Customer Service Coaching Skills
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Diversity Program
- Diversity: Valuing the Individual
- Managing Diversity
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High Payoff Hiring Program
- Evaluating the Process
- Preparing for Effective Hiring
- The Interview Process
- Making the Hiring Decision
- Managing the Process
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Speaking For A Lasting Impression
- Understanding the Adult Audience
- Developing a Dynamic Delivery
- Speaking with Conviction
- Presenting with Purpose
- Raising Retention